Privacy Policy

Last Updated May 15, 2021

 

Element TV Company, LP (“Provider”) produces onn. brand Smart TV's and administers certain product support matters.  Provider is committed to safeguarding your privacy while talking with our customer support center, using onn. brand Smart TV's, the onn. brand Smart TV's support website, or online applications that refer to or link to our Privacy Policy (collectively, our “Services”). We use this Privacy Policy to clearly disclose to you our privacy practices in a manner that is easy to understand. If there is something you do not understand about our privacy practices, please feel free to contact Provider’s customer service department at customerservice@onntvsupport.com.

This Privacy Policy applies to all our Services, including our website located at http://onntvsupport.com  (the “Website”). We may provide additional privacy supplements that describe our practices in connection with particular Services.  We may ask for additional consent from you for certain data processing activities. Please note that this Privacy Policy applies to your use of our customer support for onn. brand Smart TV's (the "Smart TV's"). This Privacy Policy does not apply to third party apps or other software that may be included on the Smart TV's (i.e. Netflix, Samba, Sling, Nielsen, Newsie, Roku, etc.). When using a third-party app or software included on the Smart TV's, you should consult the privacy policy for that app or software. Third party apps may collect and share viewer data in ways that are different from Provider’s practices outlined in this Privacy Policy.

Please read this Privacy Policy carefully. When you use our Services, you consent to the practices we describe in this Privacy Policy. If you do not agree to the practices described in this Privacy Policy, you should not use our Services.

We may change this policy from time to time, so please check back often. If we significantly change our collection, use, or disclosure practices, we will attempt to send you notice via email if you have provided us with an email address. Please keep in mind that some of the Services mentioned specifically in this policy may not be available at this time.

 

What information does Provider collect from you?

We collect information in several ways. Some of the information we collect is personal to you. Other information is anonymous. We collect the following categories of information:

• A number of our support Services for Smart TV's enable users to create accounts or profiles. During registration, we will ask for certain information required to set up that profile.

• When you contact us for warranty service or customer or technical support, we will collect contact information along with a description of your problem and any technical information necessary to help resolve the issue.

• When you contact us via the company email address, or participate in surveys, we will collect your contact information and any other information you include in your communication.

• When you participate in “Live Chat” on our Website, we collect your contact information and any other information you include in your discussions with us.

• When you directly order a product or service from us, we ask for information relevant to the transaction, including information about the product or service ordered, your mailing address, phone number, email address, and payment information.

• When you register your product on our Website, we collect your contact information along with model number, serial number, proof of purchase, date of purchase and retail store location.

• To customize our service for you, we and our partners may collect precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you.

• When you use the Services, visit and navigate our Website, use our applications or third-party sites, or open our emails, we may collect technical information including IP address, device identifier, log information such as time and duration of your use of the Services, and viewing information.

 

How do we collect information from you?

Direct Collection

We collect the information listed above directly from you when you submit it. If you do not want to share this information, you can choose not to participate in a particular service or activity.

Indirect Collection – Cookies and Other Technology

As part of offering and providing customizable and personalized services, many websites use cookies and other online tracking technologies to store and sometimes track information about you. We may use these technologies to:

• Enable you to more easily use our web-based Services by remembering and using contact information, purchasing information, and registration information

• Provide you with personalized content based on your use of our Website

• Evaluate, monitor, and analyze the use of our web-based Services and its traffic patterns to help improve our web-based Services

• Assist us with ad reporting functions, such as to learn which ads are bringing users to our Website

The types of technologies we may use include:

Cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies enable us to identify your browser as a unique user. Cookies may involve the transmission of information from us to you and from you to us. Cookies may also be used by another party on our behalf to transfer information to us in accordance with their privacy policy. Some cookies are “persistent cookies.” They are used by us each time you access our Website. Other cookies are called “session cookies.” Session cookies are used only during a specific browsing session. We may use a session cookie, for example, to remember that you have already navigated through a particular menu, or that you have entered in age information for a portion of a site that is restricted by age. We may also use “analytics cookies” that allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our Website before, what you have previously viewed or clicked on, and how you found us. This information is provided anonymously for statistical analysis only. Analytics cookies are usually persistent cookies.

You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent. You may lose some features or functionality when you disable cookies.  See “How can I control my personal information?” below for further information on disabling specific cookies.

Remember, also, that disabling cookies is browser specific. If you log on using Google Chrome, you must also disable cookies in Safari if you use that browser at a different time.

Our Website utilizes Bazaarvoice, a user generated product review service provided by Bazaarvoice, Inc. (“Bazaarvoice”). Bazaarvoice collects non-personally identifiable data about when users who interact with the ratings/reviews service within the Website go on to make a purchase or take other specified actions within the Website. Bazaarvoice customizes the display of the Website based on what items users have submitted reviews, comments or other feedback against; remember when you were last asked a question, to avoid asking you the same question too many times; remember whether you have made a preference as to how you would like to view parts of the website (ie. mobile/full desktop); and identify anonymous users who rank content as “helpful” or who report “inappropriate content.” Bazaarvoice uses cookies and other tracking technologies to collect network data and link that data to the personal data of site visitors Bazaarvoice uses cookies to combine your data across multiple websites. Bazaarvoice may combine your data with data from other websites, mobile applications, and sources. To learn more, visit the Bazaarvoice Privacy Page which includes an OptOut button to opt-out of Bazaarvoice cookies.

Web Beacons. We also may employ a software technology called a clear GIF (Graphics Interchange Format), also known as a pixel tag or web beacon. A clear GIF is a line of code that we place on our Website or in emails allowing us to analyze our advertising and general usage patterns of visitors to our Website. These help us better manage content by informing us what content or promotions are effective. You may not disable web beacons.

Log Files. Like most standard website servers, we use log files. Log files track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the site, prevent fraud, track website navigation in the aggregate, and gather broad demographic information for aggregate use.

Anonymous or Non-Personal Information. We also collect certain anonymous or non-personal information. This is information that does not, without other information, allow direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose, consistent with the terms expressed in our policies. Examples of non-personal or anonymous information we collect, use and share include the IP address you use to connect your internet-connected product(s), your ZIP code, the online services you visit, as well as information about your Provider product(s) such as MAC addresses, product model numbers, hardware and software versions, chipset IDs, and region and language settings. We also collect information about the products you request or purchase, and the number of users and frequency of use of Smart TV's and other such products and support Services. Provider also collects anonymous Information regarding customer activities on our Website and on internet-connected products and services including the Smart TVs.

Indirect Collection – Social Networking

Our Website and other Services may permit you to use a third-party social networking platform such as Facebook, Twitter, Instagram, YouTube and Vimeo. This includes use of social media plugins such as Facebook “Like” and Twitter “Tweet” buttons, etc. When you use these social networking platforms and plugins, your username and password for the available service or collected from you on these services may be shared with us. When you use social networking platforms and plugins, you share your information with them, and their privacy policy applies disclosure of such information. In addition, they may be able to collect information about you, including your activity, or may notify your connections on the social networking platform about your use of the Services. Such third-party social networking services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising. Please note that their own privacy polices apply and we encourage you to read them. We may add new social networking plugins and buttons to our Website from time to time.

 

How do we use your information?

Our main goal in collecting information is to improve our Services and provide you with the best possible experience.

We may use your information to:

• Register your Smart TV

• Notify you of other available products

• Provide a service or feature you request

• Enable you to participate in online transactions

• Personalize online content so that it applies to you and your interests

• Improve our Services

• Compile, analyze, and do research on our users’ demographics and behavior

• Detect, investigate and prevent activities that may violate our policies or be illegal

• Provide maintenance services

• Provide customer support for Smart TV's and other products

 

We use and share location data to provide and improve our Services. We may combine information we collect from you and use it for purposes consistent with this Privacy Policy.

We use anonymous information for many reasons, including to determine how people use Provider products and services and how they interact with our Services. This may include information about how users click on advertisements, download drivers and other files, or explore our products and Services online. We use this information to improve our products and Services.

 

With whom does Provider share my information?

When you are using the Services and are asked for personal information, you are sharing that information jointly with Provider who produces Smart TV's and provides customer support services and with Walmart, Inc. who sells the Smart TV's under its onn. brand. You are also sharing information with our affiliates and service providers. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular Service.

Other websites to which we link may collect personally identifiable information about you when you visit those sites. The data privacy practices of other websites linked to our Website are not covered by this Privacy Policy.

We will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described in this Privacy Policy.

These are some of the ways that your information may be disclosed:

Service Providers

We occasionally hire other companies to perform services on our behalf, including packaging, delivering, or mailing, website or product development and operation, answering customer questions about products or services, sending postal mail or email, analyzing use of the Services, processing payments, providing investor information and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other reason.  For example, we use a third-party service, Zendesk, to process customer support tickets and SendGrid to transfer information to Zendesk. We use RouteThis to enable our agents to provide WIFI related help to Smart TV customers.

Data in the Aggregate

We may disclose “blinded” aggregated data and user statistics to prospective partners and other third parties. Blinded data is data that does not identify an individual person.

Other

We also may disclose your information in special cases. For example, we may disclose information when we believe that we must do so to identify, contact or bring legal action against someone who may be violating our Website Terms of Use or Terms of Service, or may be causing injury to or interference with our rights or property, other website users or customers and their information, or anyone else who may be harmed by such activities. Provider and our service providers may disclose, access, or monitor your personal information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our Services and our information security.

As we continue to develop our business, we may buy or sell businesses or assets. In such transactions, confidential customer information generally is one of the transferred business assets. In the event of a transaction involving the sale of some or all of Provider’s businesses, customer and site visitor information along with information collected through Provider devices and Services may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction. In such case, the transferred information may become subject to a different privacy policy.

 

How can I control my personal information?

You can make choices about whether to receive promotional communications from us, including emails and other updates, by following the unsubscribe instructions included in the communication. You can adjust your browser settings to refuse all or some cookies, as discussed above; please note that some Services may, in that case, be inaccessible or not function properly. You may also choose not to use various Services provided on the Smart TV's or on our Website. If you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of the Services, you should contact a representative of Provider at Provider’s customer service department at customerservice@onntvsupport.com.

You may opt-out of Google Analytics collection by downloading the browser plugin “Google Analytics Opt-out Browser Add-on” here.

You may opt-out of Bazaarvoice cookies by visiting the Bazaarvoice Privacy Page or through the National Advertising Initiative’s opt-out service here.   

 

How does Provider protect financial-related information?

Keeping your personal financial information private is very important to us. Any user statistics that we may provide to prospective partners regarding financial matters are provided in the aggregate only and do not include any personally identifiable information about any individual user. While we don't typically sell directly to individuals, we will transfer your credit card number, bank account number or other personal information to the appropriate credit card company, bank or other relevant service provider if we enter into a payment transaction with you.

 

What security precautions are in place to protect against the loss, misuse, or alteration of my information?

We use encryption technology when you submit warranty registration information. You will know that we are using encryption technology when you see "https" in your browser or the padlock symbol. Remember to close your browser window when you have finished your work. This is to ensure that others cannot access your account by using your computer when you are away from it. Because information sent through the Internet travels from computer to computer throughout the world, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet is 100% secure. Except as specifically stated, our web-based Services do not use security encryption measures. Information that you disclose by use of our web-based Services by posting a message or using email potentially could be collected and used by others (as with any site that is non-secure). This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our Services, and you do so at your own risk. Once we receive your transmission, we use commercially reasonable efforts to ensure its security on our systems.

 

What is Provider’s practice with respect to the personal information of children?

We do not knowingly collect any personal information from children under the age of thirteen (13) without parental consent, unless permitted by law. If we learn that a child under the age of thirteen (13) has provided us with personal information, we will delete it in accordance with applicable law.

 

What else should I know about my privacy?

Please keep in mind that whenever you voluntarily disclose information online, that information may be accessible to other customers and users. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.

Your California Privacy Rights

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at Provider’s customer service department at customerservice@onntvsupport.com.

Make sure to state that you are a California Resident.

Do Not Track

Do Not Track is a privacy preference that users can set in their web browsers. Because there is, at present, no clear standard as to how websites should respond to Do Not Track signals, Provider currently does not take action in response to these signals.

CCPA

The California Civil Code Section 1798.100–199, known as the California Consumer Privacy Act of 2018 ("CCPA"), permits California residents to exercise specific rights associated with their personal information which we collect for business purposes. To make such a request, please send an email to customerservice@onntvsupport.com or call us at 1-844-334-2355. Please make sure to state that you are a California Resident. When validating a request, we may require additional information to verify your identity and determine the validity of such request for information in compliance with the CCPA.

Scope of Notice

This notice applies to personal information we collect about California residents both online and offline. It applies to California residents who are users of our websites; our customers; individuals inquiring about our products; and all other California residents from whom we collect personal information.

As defined in the CCPA, personal information includes any information that identifies, relates to, or could reasonably be linked to a California resident or household.  It includes, but is not limited to: identifiers, characteristics of protected classes, commercial information, biometrics, internet or electronic information, geolocation data, audio/visual or similar information, employment and educational information, and inferences drawn from any identifiable information. Personal information does not include publicly available information from a public government record. 

This notice does not apply to information that is exempt from CCPA disclosure requirements. This includes personal information of individuals acting in their capacity as representatives of our clients, prospect clients, vendors, and other businesses that we conduct business with to the extent the information is collective with respect to a business-to-business transaction or business relationship. This disclosure also does not apply to individuals who are not California residents, any personal information exempted under Cal. Civ. Code Section 1798.145, or any other personal information not contemplated in the CCPA.

 

Rights of California Residents Under the CCPA

This Privacy Notice for California Residents supplements the information contained above in our general privacy policy and applies solely to all visitors, users, households and others who reside in the State of California.

Your Rights

The California Consumer Privacy Act ("CCPA") grants State of California residents the following rights, to:

• Know what personal information is being collected about them;

• Know whether their personal information is sold or disclosed and to whom;

• Say no to the sale of their personal information;

• Access their personal information;

• Have their personal information deleted (subject to certain exceptions); and

• Have the right to equal service and price, even if they exercise their privacy rights under this law.

 

Categories of Information Collected

We collect, use and disclose personal information for various business purposes described below. While collection practices vary depending on the business purpose, we collect and have collected the following categories of information over the past 12 months, as defined in the CCPA:

 

 

Exceptions to our Disclosure Limitations

We also may disclose your information in special cases related to our legal obligations and to protect from the misuse of our websites. We may share your personal information in regard to legal proceedings if stemming from a violation of our Terms of Use or causing injury to us, our property, our website, our clients or others. We may disclose visitor information when subpoenaed, if ordered or otherwise required by a court of law, arbitrator, or other similar proceeding, for government investigations, with government agencies if required by law, and when we otherwise believe in good faith that any applicable law requires it.

 

How We Retain and Store Your Personal Information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which we collected it and to comply with applicable laws.  We use reasonable security precautions to protect your information while in storage including Payment Card Industry Data Security Standard protocols described above for payment transactions.

 

Requests to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.

• The categories of sources for the personal information we collected about you.

• Our business or commercial purpose for collecting or selling that personal information.

• The categories of third parties with whom we share that personal information.

• The specific pieces of personal information we collected about you (also called a data portability request)

• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

  • sales, identifying the personal information categories that each category of recipient purchased; and 

  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

 

Requests to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1.        Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise performing our contract with you.  This includes fulfilling a warranty request.

2.        Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

3.        Debug online services to identify and repair errors that impair existing intended functionality.

4.        Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

5.        Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

6.        Comply with a legal obligation.

7.        Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

 

How to Submit a Request to Know or a Request to Delete

To request this information please submit a verifiable consumer request to us by either:

• Calling us at 1-844-334-2355 or

• Emailing us at customerservice@onntvsupport.com and asking for a Consumer Request Form

 

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, email us at customerservice@onntvsupport.com and we will provide you with a form to make a designated agent request. Please do not send us any sensitive personal information using email. Email transmissions are not secure.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We will try to respond to your request within forty-five (45) days of when we receive it. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We do not process privacy requests sent to us using third-party services. This is because such services often request that we click on hyperlinks which we will not do for data security reasons.  These services are also susceptible to spoofing and other phishing attacks.  One of our highest priorities is to treat your information safely and securely.  If you live in a state that permits you to make a privacy request using a third-party agent, please have them contact us using the information above and we will take steps to identify them and ensure that they are your agent. 

An amendment to the CCPA provides an exemption to the Right to Know and Right to Delete for personal information between a business and a person who is acting as an employee, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government where the information is used in the context of a business transaction.  This exemption is currently set to expire on January 1, 2023.  Until that date, we will not respond to requests to know or delete that meet this exemption.  

 

How to Submit an Opt-Out Request

We do not sell your personal information to third parties for money or other consideration.  If we change that practice in the future, we will add a mechanism to enable you to opt-out of such sharing.    

 

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.

• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

• Provide you a different level or quality of goods or services.

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Your Nevada Privacy Rights

Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. Provider does not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to opt-out of the sale of your personal information should we change our practices in the future, you must send a request by e-mail at customerservice@onntvsupport.com.  Make sure to state that you are a Nevada resident.

 

Who do users contact with questions or concerns about our Privacy Policy?

If you need further assistance, please send an email with your questions or comments to Provider’s customer service department at customerservice@onntvsupport.com, call us 1-844-334-2355 or write us at:

Element Electronics

Privacy Request – onn. TV Support

Attn:  Legal Department

6423 City W Pkwy, Eden Prairie, MN 55344